Failure of a bank to re-present cheques within validity, without justification, constitutes deficiency in service
Failure of a bank to re-present cheques within validity, without justification, constitutes deficiency in service; compensation must be reasonable and proportionate to indeterminate loss. Facts The respondent deposited two cheques (~₹1.06 crore) with the appellant bank within validity. The cheques were initially credited but subsequently returned due to bank strike. Despite having working days available before expiry, the bank failed to re-present the cheques within validity, resulting in them becoming stale. The respondent claimed deficiency in service, alleging loss including inability to initiate proceedings under s. 138 NI Act, 1881 . The NCDRC awarded compensation of 10% of cheque value with interest. The bank appealed. Issues Framed (a) Whether failure to timely re-present cheques constituted deficiency in service. (b) Whether compensation awarded (10%) was reasonable. Court’s Reasoning (a) Deficiency in Service The Court held that banking services fall within ...